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CUSTOMER SERVICE

You can contact us by email info@mandarinandlima.com by phone/whatsapp (+34) 722 55 31 61, through our social networks Facebook and Instagram or through a form or chat on this page. We attend to each and every one of your messages as soon as possible, ask us any questions or problems or visit ourFAQto know the most common answers to the most frequent doubts of our clients.

PRIVACY & SECURITY

 Privacy Policy regarding the treatment and protection of personal data of users and customers that may be collected while browsing, when buying a product or contracting a service through the website https: //mandarinandlima.com


In this sense, it guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (GDPR). The use of the website implies the acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.

Principles applied in data processing
In the processing of your personal data, the Owner will apply the following principles that comply with the requirements of the new European data protection regulation (RGPD):
Principle of legality, loyalty and transparency: The Owner will always require consent for the processing of personal data, which may be for one or more specific purposes about which the Owner will inform the User in advance with absolute transparency.
Principle of data minimization: The Holder will request only the data strictly necessary for the purpose or purposes for which it is requested.
Principle of limitation of the conservation period: The Owner will keep the personal data collected for the time strictly necessary for the purpose or purposes of the treatment. The Owner will inform the User of the corresponding conservation period according to the purpose.
In the case of subscriptions, the Holder will periodically review the lists and eliminate those inactive records for a considerable time.
Principle of integrity and confidentiality: The personal data collected will be treated in such a way that its security, confidentiality and integrity is guaranteed.
The Owner takes the necessary precautions to prevent unauthorized access or improper use of the data of its users by third parties.

 

Obtaining personal data
To browse https://mandarinandlima.com you do not need to provide any personal data.
The cases in which you do provide your personal data are the following:
When buying a product or contracting a service.
By signing up for a subscription form or a newsletter that the Owner manages.
 

Rights
The Holder informs you that regarding your personal data you have the right to:
Request access to stored data.
Request a rectification or cancellation.
Request the limitation of your treatment.
Oppose the treatment.
You cannot exercise the right to data portability.


The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any client, subscriber or collaborator who has provided their data at any time, can contact and request information about the data that you have stored and how you obtained them, request their rectification, oppose the treatment, limit their use or request the cancellation of said data in the Owner's files.
To exercise your rights of access, rectification, cancellation and opposition, you must send an email to info@mandarinandlima.com along with valid legal proof such as a photocopy of your DNI or equivalent. You have the right to effective judicial protection and to file a claim with the control authority, in this case, the Spanish Agency for Data Protection, if you consider that the processing of personal data that concerns you violates the Regulation.

 

Purpose of personal data processing
When you connect to the website to send an email to the Owner, subscribe to their newsletter, buy a product or make a contract, you are providing personal information for which google.com is responsible. This information may include personal data such as your IP address, name and surname, physical address, email address, telephone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed and stored by —google.com — only as described in the Legal Notice and in this

 

Privacy Policy.
The personal data and the purpose of the treatment by the Holder is different depending on the information capture system: Product or service contract forms: The Holder requests personal data, among which may be: name and surname, identity document (number tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number and payment information (payment methods or bank details) in order to maintain a business relationship with the User, to send the orders, provide the contracted services and to carry out the billing and collection of the contracted products or services. There are other purposes for which the Owner processes personal data:
To guarantee compliance with the conditions contained in the Legal Notice and in the applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects. To support and improve the services offered by this website. To analyze user navigation. The Owner collects other non-identifying data that is obtained through the use of cookies that are downloaded to the User's computer when browsing the website whose characteristics and purpose are detailed in the Cookies Policy.
To manage social networks. He has a presence on social media. If you become a follower on the Owner's social networks, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and that you have previously accepted.

The Holder will process your personal data in order to correctly manage its presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of social networks allow.
In no case will the Owner use the profiles of followers on social networks to send advertising individually.


Security of personal data
To protect your personal data, the Owner takes all reasonable precautions and follows the best practices in the industry to prevent its loss, misuse, improper access, disclosure, alteration or destruction thereof. The website is hosted by wix.com. The security of the data is guaranteed, since they take all the necessary security measures for it. You can check their privacy policy for more information.

 

Content from other websites
The pages of this website may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking code, and monitor your interaction using this code.

 

Cookies policy
For this website to work properly you need to use cookies, which is information that is stored in your web browser. On the Cookies Policy page you can consult all the information related to the collection policy, the purpose and the treatment of cookies. The legal basis for the processing of your data is: consent. To contact the Owner, subscribe to a newsletter or make comments on this website you have to accept this Privacy Policy. The personal data that you provide to the Owner will be kept until you request its deletion.

 

Recipients of personal data
Google Analytics is a web analytics service provided by Google, Inc., a Delaware company headquartered at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files located on your computer, to help the Owner analyze the use made by Users of the Website. The information generated by the cookie about the use of the website (including the IP address) will be directly transmitted and stored by Google on servers in the United States.


More information in:https://analytics.google.com


The Google Privacy Policy page explains how Google manages privacy regarding the use of cookies and other information. You can also see a list of the types of cookies used by Google and its partners and all related information. to the use they make of advertising cookies.

 

Web navegation
When browsing https://mandarinandlima.com, non-identifying data may be collected, which may include IP address, geolocation, a record of how the services and sites are used, browsing habits and other data that cannot be used to identify you. The website uses the following third-party analysis services: Google Analytics.
The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to gather demographic information.
The Owner is not responsible for the processing of personal data carried out by the web pages that you can access through the different links contained in the website.

 

Accuracy and veracity of personal data
You agree that the data provided to the Owner is correct, complete, exact and current, as well as to keep them duly updated. As a User of the Website, you are solely responsible for the veracity and correctness of the data sent to the Website, exonerating from any responsibility in this regard.

 

Acceptance and consent
As a User of the Website, you declare that you have been informed of the conditions on the protection of personal data, you accept and consent to their treatment by us in the manner and for the purposes indicated in this Privacy Policy.

 

revocability
To exercise your rights of access, rectification, cancellation and opposition, you must send an email to info@mandarinandlima.com along with valid legal proof such as a photocopy of your DNI or equivalent. The exercise of these rights does not include any data that you are obliged to keep for administrative, legal or security purposes.

 

Privacy Policy Changes
The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as industry practices. These policies will be in force until they are modified by others duly published.

 

About us
The address of our website is:https://mandarinandlima.com
 

Comments
When visitors leave comments on the site, we collect the data displayed in the comment form, as well as the visitor's IP address and browser user agent string to aid spam detection.
An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media
If you upload images to the web, you should avoid uploading images with location data (GPS EXIF) included. Website visitors can download and extract any location data from images on the website.

 

contact forms
cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close the browser.
When you sign in, we will also set various cookies to save your login information and screen display options. Access cookies last for two days, and screen options cookies last for one year. If you select "Remember Me", your access will persist for two weeks. If you log out of your account, the access cookies will be removed.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not include personal data and simply indicates the ID of the article you just edited. Expires after 1 day.

 

Embedded content from other websites
Articles on this site may include embedded content (eg, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with embedded content if you have an account and are logged in to that website.

 

Analytics
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve subsequent comments, instead of keeping them in a moderation queue. For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Web administrators can also view and edit that information.

 

What rights do you have over your data?
If you have an account or have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.

 

Where we send your data
Visitor comments may be checked by an automatic spam detection service.

 

BECOME A DEALER

We are open to your commercial proposals and we study new ways to expand every day.
To become our distributor, contact us at the phone number 
(+34) 722 55 31 61or the mailinfo@mandarinandlima.com
We will send you our catalog with our products and conditions.

PAYMENT METHODS

- Credit/debit card
- Wire transfer
- PAYPAL

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