FAQ

How to order?

Go to our store and select the product you want to buy, press the add to cart button, after adding the products you want complete the purchase on the page My Cart and enter the payment and shipping information.
Can I return a product?

If you are not happy with the order due to shipping problems or defects in the product, you can contact us at our email info@mandarinandlima.com, if the product has a defect, do not forget to attach a photo showing see the problem. Once the return is accepted, you must send us the product to the return address in your package, it depends on the circumstances of the change/revolution, which will be studied on a case-by-case basis. necessary to return the product or another one is sent to you at no cost.If an order is shipped and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, having to pay other shipping costs again for the reshipment of the merchandise.
I want to work with you, how to do it?"

We are always open to find new talent whether you are an illustrator, designer, social manager, marketing expert, youtuber or a talented scraper. If you are interested in working or collaborating with us, please contact us at info@mandarinandlima.com and we will study your proposal.
My order has arrived defective/damaged, what do I do?"

If you are not happy with the order due to shipping problems or defects in the product, you can contact us at our email info@mandarinandlima.com, if the product has a defect, do not forget to attach a photo showing see the problem. Once the return is accepted, you must send us the product to the return address in your package, it depends on the circumstances of the change/revolution, which will be studied on a case-by-case basis. necessary to return the product or another one is sent to you at no cost.
Can I order from the store if I live outside of Spain or Portugal?

At the moment we cannot offer service outside of Spain/Portugal, but we are working on opening new distribution channels. If you are interested in our products and live abroad, send us an email at info@mandarinandlima.com so that we can know in which countries to focus our efforts and we can notify you when it is available.
When will the next collection come out?

We are working on it, we do not stop designing new collections but producing and bringing them to the market takes time, if you want to be aware of upcoming releases you can follow us on our instagram, our facebook or sign up for our newsletter so we will send you an email with all the news.
Where can I find ideas to do with your products for my projects?

We have a blog where we post tutorials, but the best way is to follow us on instagram where both we and our clients They share with us the work they do with love and great skill.
Do you have a DT? How could I be a part?

Yes, to be part of our great design team, contact us through our mail info@mandarinandlima.com or phone/whatsapp 722 55 31 61 and share photos of your best work, we'll get in touch with you to send you our products if you are selected.
I have a store and I would like to sell your products, how can I do it?

We would love to sell products in your store, contact us at info@mandarinandlima.com and we will send you the catalog for shops.
I have ideas/suggestions that I would like you to do. How do I get them to you?

We are delighted to know what ideas/suggestions you have for upcoming collections, and we take feedback from our customers very seriously. Send us an email to info@mandarinandlima.com and we will take them into account. <3